Risk Capability Building Post Covid-19 Through Improving Competency in Risk Management: A Case Study of a Pioneer Bus Rapid Transit Company in Indonesia

The purpose of this study is to understand how a pioneer Bus Rapid Transit (BRT) company in Indonesia strengthens its business resilience when facing uncertainty due the COVID-19 pandemic. A qualitative approach through distributing questionnaires followed by in-depth interviews and focused group discussion has helped discover that BRT not fully prepared for then decided strengthen risk management capabilities increasing competencies support decision-making responding impact Risk leaders believe strengthening can boost company's face pandemic succeeding new-normal era later. However, it recommended apply continuity plan/management (BCP/M) as systematic comprehensive be more effective dealing with future risks.